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Lessons from the Waffle House Playbook When people hear the term Emergency Operations Plan (EOP) , they often assume it’s something reserved for hospitals, governments, or large corporations with entire departments dedicated to preparedness. In reality, one of the most effective and widely respected emergency operations models belongs to a restaurant chain: Waffle House . The Waffle House Index: A Real-World Measure of Resilience Emergency managers frequently reference the “W

Emergencies can strike without warning, disrupting operations and putting lives at risk. Organizations that prepare well can reduce damage, protect people, and recover faster. An Emergency Operations Plan (EOP) is essential for guiding an organization’s response during crises. This post explains the key components that make an EOP effective and practical for any organization. Understanding the Purpose of an Emergency Operations Plan An Emergency Operations Plan outlines how a

When people hear “Business Continuity Plan” (BCP), they often think of large corporations with deep pockets, dedicated risk teams, and sprawling operations. In reality, small businesses need continuity planning even more —because they have less margin for error, fewer backup resources, and far more at stake if operations are disrupted. At NorthPoint Lighthouse Group , we work with organizations that keep communities running. We’ve seen firsthand how a single unplanned disrupt

In an unpredictable world, organizations face a myriad of risks that can disrupt operations and threaten their very existence. From natural disasters to cyber threats, the landscape of potential hazards is vast and ever-evolving. To navigate these challenges effectively, businesses must prioritize operational resilience. One of the most effective ways to achieve this is through comprehensive risk assessments. This blog post will explore how risk assessments can enhance operat

In today's unpredictable environment, ensuring that your business can withstand disruptions is more critical than ever. Whether it's a natural disaster, a cyber attack, or a sudden market shift, having a robust business continuity plan (BCP) can mean the difference between survival and failure. This post will guide you through the essential steps for creating an effective business continuity plan that safeguards your operations and supports your long-term success. Understandi

Unexpected disruptions can strike at any moment, turning our plans upside down and challenging our ability to adapt. Whether it's a natural disaster, a sudden market shift, or a personal crisis, being prepared can make all the difference. In this blog post, we will explore practical strategies to help you navigate these unforeseen events effectively. Understanding the Nature of Disruptions Disruptions come in various forms, and understanding their nature is the first step in